In relation to the COVID-19 pandemic, please note our shipping and delivery options have changed. AusPost are still experiencing delays in delivery times - please check their website for more information. We are doing everything we can to ensure you have an enjoyable and safe shopping experience. If we can tailor our options to suit your needs, please get in contact with us via email at firstname.lastname@example.org or call us on 0355682255.
FREE PICK UP IN STORE
Usually pick-up orders are packed and ready for pick-up the same or next day, however please allow up to 3 days for handling (especially if orders are placed over the weekend). You will receive a confirmation email once your purchase is ready for collection. Please ensure you have received confirmation that your order is ready for collection.
To collect in store - please let a staff member know you have an order to collect and the name the order was placed under. We may ask to see proof of purchase, so please have your confirmation email available to show staff if required. You can have a family member or friend collect on your behalf, just make sure they have any confirmation details.
We send all parcels with Australia Post. We currently have three postage pricing tiers based on the weight of your order;
1. Up to 500g = $6, EXPRESS $10
2. 500g - 1kg = $9, EXPRESS $14
3. Over 1kg = $12, EXPRESS $18
If you feel your postage quote does not reflect the weight of the items in your cart, please get in touch. We are only human, and we may have made a mistake when we uploaded the products.
Please allow up to 3 days handling on all orders. Priority will be given to Express Post orders, however we are a small business and do everything ourselves (there is no full-time admin or office assistant, just little old us!), it may still be up to three days before parcels are dispatched from our store. If you need confirmation of dispatch times, feel free to call our store on 0355682255 - sometimes we are simply too busy to get orders dispatched same day.
We post all of our parcels through Australia Post. In addition to handling time, please allow 3-5 days for standard parcels. Tracking is available on all parcels. Details will be emailed (or texted) once your items have been shipped.
Our online orders will now be packaged with recycled and reused materials when available, this means sometimes items are reused instead of discarded - we are sure all of our customers are ok with this and are happy to help us reduce, reuse and recycle. Our postage bags that we are currently using to send parcels in are made from sustainably sourced paper and often arrive in good enough condition to be reused, however if not they are recyclable or compostable. Postage boxes are repurposed from another local business, again reducing wastage, and our tissue paper is also sustainable, acid free and compostable or recyclable.
At Pash + Evolve we are a small, family run business. Our office team consists of one staff member on a part-time basis (currently only Mondays and Fridays). We pride ourselves on our customer service, however occasionally mistakes do happen with inventory. We thank you for your understanding and compassion during this trying time, if there are any issues with your order, a member of our staff will be in contact with you as soon as possible to discuss and rectify. Any items ordered that are out of stock will be refunded.
We now ship to New Zealand!! Price is based on weight, and some restrictions on certain items may apply. If we are unable to ship an item for the calculated shipping price due to fragility, weight, dimensions or any other reason, we will be in touch. We can either organise additional shipping fees to be charged, refund that item or refund your entire order.
We apologise but international shipping is not available to any other regions at this time.
If you have any questions, please do not hesitate to contact us.
To view our REFUND POLICY, please click here.
POSTAGE NOT AVAILABLE - PICK UP ONLY ITEMS
These items are either too bulky, heavy, oversized or fragile for us to safely package and transport with Australia Post, or sometimes it is simply far too expensive for what we deem to be worth it. If you are not local, and are interested in any of these items, please get in touch. We are more than happy for you to arrange your own freight for items at your own cost - we have had artworks and large items packaged for collection for customers on many occasions. Please note, we are unable to organise freight quotes on your behalf but we will happily pack and prepare your order for collection.